Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURACA2001 Mapping and Delivery Guide
Establish relations with customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURACA2001 - Establish relations with customers |
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Description | This unit of competency covers the skills and knowledge required to establish effective relations with customers. Licensing, legislative, regulatory or certification requirements may apply to this unit in some jurisdictions. Users are advised to check with the relevant regulatory authority. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency applies to the following and should be contextualised to the qualification to which it is being applied:retail, service and repair | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. Not applicable. | ||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish contact with customer |
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Element: Clarify specific needs of a customer |
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Element: Provide information and advice |
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Element: Follow up customer needs |
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